Online Proctored Interview Support

Please review the Mandatory System Requirements

Please also review the Interview Do's & Don'ts

System Requirements
Do's & Don'ts
Support & FAQs

MANDATORY SYSTEM REQUIREMENTS

  • MACHINE: Desktops/Laptops are recommeded
  • WEBCAM/MICROPHONE: Webcam and Microphone are mandatory
  • BROWSER: Latest Google Chrome or MS Edge; No beta versions
  • POPUPS & COOKIES: Popups & Cookies must be allowed.
  • OS: Windows 8/10/11, macOS 10.9+, Ubuntu Linux, Android, iOS
  • RAM/CPU: 8 GB+ RAM, i3 5th Generation 2.2 Ghz or higher
  • INTERNET: 1 Mbps+ upload/download, Try using Broadband
  • VPN/PROXY: Must be disabled
  • COMPATIBILITY CHECK: Click here to check compatibility

INTERVIEW DOs & DONTs

DOs DONTs
MACHINE Try to use a Laptop/Desktop Avoid using Mobiles/Tablets
WEBCAM/MICROPHONE Webcam and Microphone are mandatory Do not disable the Webcam and Microphone access
BROWSER Latest Google Chrome or Microsoft Edge Do not use beta versions. Do not use other browsers.
COOKIES & POP UPS Cookies & popups need to be enabled Do not block the cookies & popups
OPERATING SYSTEM Windows 8/10/11, Mac OS X 10.9+, Ubuntu Linux, Android, iOS Avoid using other operating systems
INTERNET 1 Mbps+ of upload/download; Try using broadband Avoid unstable 3G/4G connections
VPN/PROXY/EXTENSIONS Disable VPN, Proxy, Browser Extensions Do not enable VPN, Proxy, Browser Extensions
CPU/PROCESSOR i3 5th Generation 2.2Ghz or equivalent/higher Do not use slower/older Processors
RAM 8 GB or More Do not use less than 8GB RAM

SUPPORT & FAQs

This error occurs if your RAM or CPU/Processor speed is too slow.
This error also occurs if you have too many other applications open.
To resolve this, first restart your system.
Once the system is restarted, make sure that no other applications are running.
Then launch your browser and login into the test again.
If you still see the error, then you need to upgrade to a faster machine.

This error occurs if you don't have sufficient upload and download speed.
This error also occurs if your internet connection is not stable or it's fluctuating.

Try using the broadband. Avoid using unstable 3G/4G connections.
If you are using a broadband, then restart your wifi router and modem, and try again.
Make sure that the signal from the wifi router/modem to your machine is strong.
Make sure that no one else is sharing the connection, and it's being used only by you.

Avoid using a 3G/4G connection or mobile hotspot. They are generally not stable.
If you only have a 3G/4G connection, ensure that 3G/4G signal is strong and stable.

If your connection is still poor, then try arranging an alternative connection.
If you are unable to fix the issue immediately, then try taking the test at a later time.

This error occurs if you are using an unsupported device, most likely a mobile or a tablet.
Please make sure that you take the interview from a suppprted device, preferably a laptop or a desktop.

This error occurs if you are not using one of the latest versions of Google Chrome or Microsoft Edge
Install the latest version of Google Chrome or Microsoft Edge.
Beta versions should not be used.
Browser extensions should be disabled/removed.
Other browsers are NOT supported - like Firefox, IE.

This issue occurs if we are not able to access your Camera/Mic.

This issue can happen due to three possible reasons:

  • Issues with the System
  • Issues with the Browser
  • Issues with the Machine

Please follow the steps provided below.

Check for System issues:

  • Make sure that your Camera/Mic are connected properly to your machine.
  • Make sure that your Anti-virus or System Software are not blocking your Camera/Mic.
  • Make sure that your Camera/Mic are not disabled in your system.
  • For Camera access in Windows:

    • Click on Windows Icon -> Go to Settings -> Click on Privacy ->
    Click on Camera on the left panel ->Allow apps to access your Camera should be ON.

  • For Mic access in Windows:

    • Click on Windows Icon -> Go to Settings -> Click on Privacy ->
    Click on Microphone on the left panel -> Allow apps to access your Microphone should be ON. Also, Voice Recorder should be ON.

Check for Browser issues:

  • Make sure that any Chrome extension is not blocking access to your Camera/Mic.
  • Make sure that your Camera/Mic are allowed in your browser.
  • After allowing the access, refresh the page or restart your browser.
  • For Camera access in Chrome:

    • Open Google Chrome -> Click on the 3 Dots on the top right corner of the Browser window ->
    Click on "Settings" in the menu -> Click on "Privacy & Security" in the left column ->
    Click on "Site Settings" in the right column -> Click on "Camera" under the permissions section ->
    Select "Sites can ask to use your camera" under Permissions ->
    Delete "hirepro.in" entry if present under "Not allowed to use your camera" ->
    Restart your browser, and try the test/interview again.

  • For Mic access in Chrome:

    • Open Google Chrome -> Click on the 3 Dots on the top right corner of the Browser window ->
    Click on "Settings" in the menu -> Click on "Privacy & Security" in the left column ->
    Click on "Site Settings" in the right column -> Click on "Microphone" under the permissions section ->
    Select "Sites can ask to use your Microphone" under Permissions ->
    Delete "hirepro.in" entry if present under "Not allowed to use your Microphone" ->
    Restart your browser, and try the test/interview again.

Check for Machine issues:

  • Clear your browser cache, restart your browser, and try again.
  • If that doesn't work, restart your machine, and try again.
  • If that doesn't work, try with a different machine.

First, check if there are any errors on screen

  • Make sure that you have allowed access to the camera & mic.
  • Make sure that there are no other errors on screen (like Browser, Internet, System).
  • If there are any errors, please resolve those errors first.

Then, check if your face is clearly visible

  • Make sure that your face is brightly lit to be clearly visible to the camera.
  • Make sure that there is no bright light behind you that is making your face not visible.
  • Wait for 10 seconds for the camera to detect your face.
  • Once the camera detects your face, the camera preview border will turn green.
  • Once the camera preview border turns green, you can click the selfie.

Lastly, if any of the above doesn't work

  • Clear your browser cache, restart your browser, and try again.
  • If that doesn't work, restart your machine, and try again.
  • If that doesn't work, try with a different machine.

First check if your VPN/Proxy is enabled

If yes, then:

  • Please disable your VPN/Proxy
  • Clear your browser cache and then restart your browser
  • To be safe, it would be good if you can restart your machine also

If no, then:

  • Check if your network settings are blocking the HirePro traffic.
  • Please coordinate as needed to ensure that HirePro traffic is not blocked.

If that also does not help, then:

  • Maybe the other participants are using VPN/Proxy
  • Maybe the other participant has not yet joined

If none of the above helped, then please contact the recruitment team.

This error occurs if the camera is not able to see your face.
Since it is a proctored test/interview, you are required to be in front of camera.
Please make sure that you stay in front of the camera.
Please make that your face in brightly lit to be clearly visible to the camera.
Please make sure that there is no bright light behind you that is making your face not visible.